Frequently Asked Questions
Everything you need to know about Focus gear and services.
What is the standard shipping time for Focus orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express 2-day shipping is also available at checkout for those who need their gear faster.
Can I return sports equipment if it doesn't fit correctly?
Yes, we offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition to qualify for a full refund.
How do I care for my Focus performance apparel?
To maintain the integrity of our moisture-wicking fabrics, we recommend machine washing in cold water with similar colors and air drying. Avoid using fabric softeners or bleach.
Do you offer a warranty on heavy gym equipment?
All Focus strength and cardio equipment comes with a 1-year limited warranty covering manufacturing defects and structural integrity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.